Refund Policy

NetherCream is happy to refund any and all products which do not live up to your expectations. Your refund will be processed, and within five to seven business days, a credit will be applied to your credit card or original method of payment. The maximum credit refunded will be the original invoice value of your purchase less the cost of shipping.


Time

All products carry a 30-day money back guarantee from date of receipt of goods. Refunds do not include the original cost for shipping and handling.


Product Condition

All returns must be in their original individual packaging.


Refund Contact Info

nethercare@nethercream.com

404.913.9239 (During normal business hours)

Business Hours

8 a.m. - 5 p.m. EST.

Most Days.

Never Sundays.


Return Shipping Fees

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. Please consider using a shipping service with tracking or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.


Return Address

Please return all unused products to:

NetherCream

P.O. Box 81962

Atlanta, GA 30366


Subscription Service

Payment

Your payment method will be charged at least one full business day prior to your next shipping date. We will charge your payment method with the applicable cost for your order, along with any shipping costs and sales or similar taxes that may be charged with your order.

Pausing and Resuming Orders

Customers may be placed on PAUSE for either a one (1), two (2), or three (3) month period. During the pause period customers will continue to receive communications from NetherCream via email but will not be charged any fees. Customers who are in a pause period may resume receiving products by emailing us at nethercare@nethercream.com.

Cancellation

You may cancel your Subscription any time after the three (3) month trial period via email at nethercare@nethercream.com Cancellation requests may take up to five (5) business days to process. If you have any problems, please email us at nethercare@nethercream.com